Product returns
We care about the quality of our products, but if for any reason you decide to return a purchase, you can do so under distance-selling rules.
1. Return period
Under EU law you have 14 calendar days from the day you receive the order to start a return without giving a reason.
2. Requirements for returned goods
For a return to be approved, the goods must meet the following conditions:
- The product has not been used.
- The original, undamaged packaging is intact (especially important for dietary supplements and cosmetics — blisters and seals must not be broken).
- Appearance and consumer properties are preserved.
Please note: opened dietary supplements, vitamins and cosmetic products cannot be returned or exchanged for health and hygiene reasons.
3. How do I arrange a return?
- Contact our support team at [email protected] and give your order number.
- We will send instructions and the warehouse address in Poland for the return shipment.
- Pack the goods carefully so they are not damaged in transit, and send them by courier.
4. Cost of return shipping
The cost of returning goods of satisfactory quality is paid by the buyer. If the goods were damaged in transit to you or we sent the wrong item, the shop covers the shipping cost.
5. Refunds
After we receive and check the returned goods at our warehouse, we will refund you within 7–14 business days. The refund goes to the same payment details (the same bank card) used for the order.